Refund & Return Policy

At CellKeepers, we are committed to providing high-quality products that meet our standards and your expectations. We understand that sometimes you may change your mind or find that a product does not deliver the results you hoped for. That is why we offer both a 30-day return window for unopened products and a 60-day satisfaction guarantee.

30-Day Return Window for Unopened Products

You may request a return within 30 days of the delivery date, provided that the products are:

Unopened and unused

In their original packaging

Sealed with the original safety seal intact

Returned with all original components

Products that have been opened, used, or have a broken or removed safety seal are not eligible under the standard 30-day return policy.

Returns that do not meet these requirements may be refused.

60-Day Satisfaction Guarantee

We want you to be able to try CellKeepers with confidence. Therefore, your purchase is also covered by our 60-day satisfaction guarantee.

Use the product consistently as directed. If you do not notice the desired effect, you may request a refund within 60 days of the delivery date, even if you have opened and tried the product.

To qualify for the 60-day satisfaction guarantee:

You must have used the product as directed

Your request must be submitted within 60 days of delivery

You must return the remaining product, including the original packaging

The guarantee applies only to your first order of the product and products purchased directly from CellKeepers

We may ask you to briefly explain your experience so that we can better understand your feedback and continue improving our products.

How to Request a Return

To request a return or make a claim under our 60-day satisfaction guarantee, please contact our customer support team at:

info@cellkeepers.com

Please include:

Your full name

Your order number

The reason for your return

A brief explanation of your experience with the product, when claiming the 60-day satisfaction guarantee

Our team will review your request and provide you with the return instructions and correct return address.

Please do not return your order before receiving return authorization from our customer support team.

Return Shipping Costs

Return shipping costs are the responsibility of the customer unless the return is caused by an error on our part, such as:

Receiving the wrong product

Receiving a defective product

Receiving an item that was damaged upon arrival

Any original shipping costs are non-refundable, unless otherwise required by applicable law.

Please note that delays caused by customs clearance, local authorities, or the shipping carrier are outside our control and do not qualify as a valid reason for a refund.

Damaged, Defective, or Incorrect Products

Please inspect your order as soon as it arrives.

If your order is damaged, defective, or incorrect, contact us within 14 days of delivery at info@cellkeepers.com. Please include your order number and clear photographs showing the issue.

When the claim is approved, CellKeepers will cover the applicable return shipping costs and arrange a replacement or refund.

Refund Processing

Once we receive and inspect your return, we will notify you whether your refund has been approved.

When approved:

The refund will be issued to your original payment method

Refund processing may take up to 7 business days

Original and return shipping costs will be deducted where applicable

Your bank, credit card company, or payment provider may require additional time to process and display the refund in your account.

Exchanges

Due to the nature of our products, we do not offer direct exchanges.

To order a different product or variant, please return the eligible product in accordance with this policy and place a new order through our website.

Return Refusals

CellKeepers reserves the right to refuse a return or refund request when:

The request is submitted outside the applicable 30-day or 60-day window

The return does not meet the eligibility requirements

The customer does not provide sufficient order information

Products are returned without prior authorization

Products are sent to an address other than the return address provided by our support team

There are signs of misuse, abuse, or fraudulent activity

The 60-day satisfaction guarantee has previously been claimed for the same product or customer

Unauthorized returns may not be accepted or refunded.

Order Changes and Cancellations

Orders are processed quickly, often within a few hours. Therefore, we cannot guarantee that an order can be changed or cancelled once processing has started.

Contact us as soon as possible if you need to change or cancel your order. We will do our best to assist you, provided the order has not yet been processed or dispatched.

We recommend carefully reviewing your products, quantities, shipping address, and contact information before completing your purchase.

Contact Us

For questions regarding returns, refunds, damaged products, or our 60-day satisfaction guarantee, please contact our customer support team:

Email: info@cellkeepers.com